In case you have purchased a web hosting package and you have some enquiries with regard to a given feature/function, or if you’ve run into some issue and you require help, you should be able to get in touch with the respective customer service staff. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, due to the fact that the very best way to fix an issue most often is to use a ticket. This method of communication renders the replies sent by both parties simple to track and permits the help desk support team members to escalate the issue if, for instance, a sysadmin has to become involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you need to use no less than 2 separate accounts to touch base with the customer care staff and to actually administer the hosting space. Constantly switching from one account to the other can be a bore, not to mention the fact that it requires a long time for the vast majority of hosting providers to reply to the ticket requests themselves.