Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every help request you send to us will be dealt with within maximum one hour. If for any reason whatsoever your ticket or email calls for further assistance from an admin, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you take advantage of our Managed Services package, any of the tasks included there will be performed at a time that suits you.

  • Top quality support service

  • A Top–Class Client Support Service

  • If you need any assistance using our Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server on your behalf, you can contact our customer support team anytime through the ticketing system. In addition, in case you need assistance administering your dedicated server, you can make use of the Managed Services package, which includes OS updates every week, troubleshooting and installation procedures, server monitoring and restarting services, data backup disk space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated server is fitted out with our free–of–cost Control Panel, which features a circumstantial knowledgebase and a group of how–to video tutorials. Whenever you require help with the Control Panel, just hit the Videos or Help buttons located in the upper right corner.